Shipping policy
Last updated: October 4, 2026
This policy explains how Aethernco ships orders placed at aethernco.shop.
1. Who operates the store
Aethernco is operated by Hangzhou Hanxuan Textile Products Co., Ltd. (杭州涵轩纺织品有限公司). The registered business address is Room 406, Building 2, No. 32 Tangning Road, Yunhe Street, Linping District, Hangzhou, Zhejiang 311103, China.
2. Where orders ship from
Orders for the United States are fulfilled from our U.S. fulfillment center at 1773 E Mission Blvd, Fayetteville, AR 72703, United States. These orders are not shipped from China. This is not a same-day or local-delivery service.
3. Shipping destination
We currently ship to street addresses in the contiguous United States. We do not currently ship to Alaska, Hawaii, U.S. territories, P.O. boxes, or addresses outside the United States.
4. Shipping rates
Orders of $50 or more: free standard shipping.
Orders under $50: a flat shipping fee of $7.99.
The shipping charge, if any, is shown at checkout before the order is submitted. Product prices on the website do not include the shipping fee unless the order qualifies for free shipping.
5. Daily order cutoff
The daily order cutoff is 2:00 p.m. Central Time, Monday through Friday, excluding U.S. public holidays.
An order placed and paid before 2:00 p.m. Central Time on a business day enters processing the same business day. An order placed after 2:00 p.m. Central Time, or on a weekend or U.S. public holiday, enters processing on the next business day.
6. Order processing time
After an order enters processing, it is generally processed within 1–3 business days. Business days are Monday through Friday and do not include U.S. public holidays. High order volume or carrier holidays may add processing time.
7. Transit and delivery time
After an order has been processed, standard shipping within the contiguous United States generally takes 5–10 business days. The estimated total time from payment confirmation to delivery is 6–13 business days.
These are estimated timeframes, not guaranteed delivery dates. Actual delivery can vary because of the carrier, destination, weather, holidays, or other events outside our control.
8. Tracking
When the carrier provides tracking, we send it by email or make it available with the order. Tracking may take some time to become active after the carrier receives the package.
9. Incorrect address
You are responsible for entering a complete and accurate shipping address at checkout. If you notice an error, email service@aethernco.shop as soon as possible. We will try to correct it before the order ships, but we cannot guarantee a change after fulfillment has started.
10. Delayed or lost packages
If a package appears delayed, check the carrier tracking first. If you believe the order is lost, email service@aethernco.shop with your order number. We will review the shipment with the carrier.
11. Contact
Email: service@aethernco.shop
Phone: +1 479-577-8963
Hours: Monday–Friday, 9:00 a.m.–5:00 p.m. Central Time
Daily order cutoff: 2:00 p.m. Central Time
U.S. fulfillment: 1773 E Mission Blvd, Fayetteville, AR 72703, United States